FAQ’s

 

When can I expect my delivery?

Not being a large web store named after a big river we do 1 post run a week posting on Wednesdays for delivery Thursday. This gives a days grace before the weekend should you need to pop to the sorting office or if there is a slight delay in delivery.

 

What courier do you use?

We post using Royal Mail 25 hour Signed For although this is subject to change.

 

Where do you post to?

Unfortunately owing to the nature of the product and couriers terms of carriage we can only ship to Mainland UK, not Northern Ireland.

 

When do you post again?

We post out on Wednesdays but if you have an emergency order to place and need to come to some other arrangement give us a call and we’ll see what we can do.

 

What if I’m not in?

It is important that the address you use for delivery has someone to sign for the package. We will not accept responsibility for deliveries that end up in the sorting office, your neighbours house, behind a bin or up a tree for days.

 

What packaging do you use?

We post using Woolcool (link https://www.woolcool.com/). This provides up to 48 hours chilled protection to your delivery. The wool is recyclable and very good for birds nests!

 

Can I collect?

This is possible, please contact us directly to arrange. We are based in Bethnal Green, East London.

 

What’s the Use By date?

Candied smoked salmon has a 3 month shelf life from manufacture. It will arrive with at least 6 weeks left of the 3 months.

 

Can I Freeze it?

We don’t recommend freezing candied smoked salmon at the moment but we are working on it.

 

Discount code

If you have a discount code please enter it in the box when prompted during check out.

 

Gift

If you want to send our salmon as a gift please tick the gift option and change the name in the delivery instructions. Also if you want to leave a personalised message please put it in the notes on your order. We’ll try and pop some other goodies in the bags as well, (stock dependent).

 

How much do I order

Candied smoked salmon is quite rich so we recommend 25g per head when working out quantities. Although our mate Pete did 100g on his own without breaking a sweat. It can be moreish….

 

Wholesale

We are always interested in talking to retailers interested in stocking our salmon. We can also manufacture for catering operations, bars and restaurants. Please see our Become a Stockist (link) contact form.